Please have both ID and proof-of-address (POA) documents ready before you start.
While the KYC system will not insist on providing a POA document, in fact, it's mandatory.
The verification system doesn't accept screenshots of ID documents, please use the original documents only. But you can use a screenshot of your POA document.
Check what ID documents are supported for your country herehttps://www.veriff.com/supported-countries
Please don't use non-supported documents:
-Digital NIN is not supported
-PhilHealth card is not supported
Please don't use worn-out or torn documents, they will not be accepted.
Kindly go through this article for proof-of-address documents requirements -https://support.fluid.ch/hc/en-us/articles/8230944915857-Requirements-for-the-proof-of-address-document#
KYC is 3-part:
1. You provide an ID document.
2. You take a selfie.
3. You provide a proof-of-address document.
A robot checks your ID document. If the robot decides your ID is not good (unreadable, suspicious, not acceptable), we can't tell the robot to think twice. Don't send your ID to support asking for 'KYC'. The only way to pass KYC is app.fluid.ch/kyc
Then the robot compares your selfie and the photo from ID document. Help the robot! Take the selfie in a well-lit place.
Don't forget to provide POA. If you don't provide it, your KYC can't be finished, and you'll have to ask us to reset KYC and start over. POAs are subject to manual checks. It takes time, please be patient.